"People make the difference."
ISA International
Training
ISA delivers tailor made international training solutions in sales, service and management to organizations that recognize the need for improvement and change. We strongly believe that all training activities have to be delivered in the native language and with the local flavor, to ensure maximum impact.
That is why ISA works all over Europe with a number of highly qualified native-speaker trainers. This unique trainer network means that we can deliver training activities in all European countries according to your company standards and that we can customize those standards to the local situation.
Training and development of companies in the financial services sector
(Banks, insurance companies, pension funds and asset managers)
ISA Financial believes that the ability of companies in the financial services sector to distinguish themselves is increasingly determined by the people who work there. In order to develop these people, ISA Finance offers products focussing on management training, sales training, communication training and customer orientation training.
Employees in the financial services sector generally have a lot of professional knowledge and are thus inclined to operate from within their range and the internal organisation. This is logical in surroundings where regulations and compliance are becoming ever more important. However, in order to be and remain successful, it is important for employees to put the (internal) customer ahead of the organisation and the product. It is important that employees in commercial, service and management positions realise this and allow themselves to be developed further via training.
Managers in the financial services sector often focus on managing procedures and knowledge (of employees) and have less time for managing the (communication) skills and behaviour of their employees – while the latter can allow one to make a difference in the market.
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