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ISA International

Training

ISA delivers tailor made international training solutions in sales, service and management to organizations that recognize the need for improvement and change. We strongly believe that all training activities have to be delivered in the native language and with the local flavor, to ensure maximum impact.

That is why ISA works all over Europe with a number of highly qualified native-speaker trainers. This unique trainer network means that we can deliver training activities in all European countries according to your company standards and that we can customize those standards to the local situation.

Training and development of companies in the automotive sector

ISA Automotive believes that the ability of companies in the automotive sector to distinguish themselves is increasingly determined by the people who work there. This is primarily the case because the ‘gun factor’ is starting to play an ever more prominent role. In order to develop these people, ISA Automotive offers products focussing on management training, sales training, communication training and customer orientation training.

Employees in the automotive sector are generally practical people and are often driven by the daily routine. Due to the high pressure and the greatly changing market, matters such as customer orientation and (commercial) communication skills are somewhat underdeveloped. And these factors are becoming ever more important due to high competitive pressures in the sector. However, in order to be and remain successful, it is important for employees to place the focus on the (internal) customer. It is important that employees in commercial, service and management positions realise this and allow themselves to be developed further via training

Managers in the automotive sector often focus on managing procedures and knowledge (of employees) and have less time for managing the (communication) skills and behaviour of their employees – while the latter can allow one to make a difference in the market.